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Assist answers only from these approved sources: public boston.gov pages and 311 Team Answers.

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Sources: boston.gov public pages (128 pages, retrieved 10/20/26); Analyze Boston 311 Service Requests (new CRM, 73,024 cases since 8/1/25; Lagan 2026, 190,330 cases); CityScore 311 call-center metrics. Data as of 10/20/26.